FAQs

What is Wonderfile?

Wonderfile aims to take the stress out of caring for tiny nails.

Put simply, it is a crystal glass nail file manufactured in Europe and made from high-quality, lead-free, double-sided tempered glass.

It is as smooth as a babies bum, yet effective at filing down those razor sharp nails (IYKYK). No sharp bits, no batteries needed, no loud buzzing sounds.

Wonderfile gives you peace of mind that you will not hurt your little one’s skin while taming their nails.

How do I use Wonderfile?

Wonderfile works just like an emery board, however it isn't abrasive on the skin.

Expert tips:

- It is best to file in one direction to give better control and reduce friction.

- Try filing your little one’s nails after a bath, when nails are at their softest.

- Wonderfile is smooth and silent, so you can try and do your little one’s nails while they sleep (especially if they tend to be wiggle worms!).

Who can use Wonderfile?

Wonderfile has been specifically designed for use on babies and children.

However, technically it can be used from ages 0-100... nothing stopping the adults from joining in on the fun too!

Can I wash my Wonderfile?

Yes! Wonderfile can be washed and reused, on repeat.

Simply rinse your file under warm, soapy water to remove nail dust. You can gently clean the surface with a sponge if needed. Presto, good as new.

Do I need to sterilise my Wonderfile?

The glass doesn't absorb any particles, so provided there is only one child using it, there is no need to sterilise your file after each use.

For general hygiene, it is safe to sterilise your file in hot water or disinfectant.

Why should I choose Wonderfile over other options?

No scissors, no blades, no trimmers. No risk of cuts or bleeding. For our founder, that was reason enough! 

The fact that Wonderfile is premium quality, reusable and Australian owned, is just the cherry on the cake.

My Wonderfile isn't working as well as before. Why?

With regular use, nail dust collects on the filing surface. This is normal. Give the file a wash in warm, soapy water and it will be good as new.

How do I care for my Wonderfile?

Here are some tips to help you take the best care of your nail file:

  • Even though Wonderfile is made of high quality European tempered glass, try and avoid dropping it in the chance that it could break.
  • When carrying Wonderfile in your handbag, always use the protective casing to help prevent accidental breakage.
  • Store Wonderfile in a clean, dry place.

Who owns Wonderfile?

Wonderfile is owned by a Melbourne GP and mama who wanted to take the stress out of caring for her daughter’s nails.

From her work as a GP, she knew the importance of good nail care, and the risk of accidental cuts using traditional options on the market.

After lots of research, she launched Wonderfile. It is the only nail care option she trusts to use on her daughter, and she wanted to offer the magic of Wonderfile to other families.

Is Wonderfile safe?

Wonderfile has been designed for use on babies and children. There are no sharp or abrasive surfaces. The files are made from premium quality glass that is lead free. They are hypoallergenic. They have passed AUS/NZ ISO 8124.3:2021 safety testing standards (each colour has been tested and passed).

Remember, Wonderfile is NOT a toy and should not be handled by minors or used as a play item. It is to be used by adults only. It is made of glass and should be handled with care to prevent breaks or chips. It should be kept out of reach of babies and children. If Wonderfile is chipped or broken, it should not be used and it needs to be replaced.

Where do you ship? How much is shipping?

Currently we are shipping to Australia and New Zealand. If you live elsewhere, email us to let us know!

Rates for Australia are as below:

Standard Shipping: $2.00 AUD

Express Shipping: $15.00 AUD

FREE standard shipping over $25.00 AUD

If you want tracking, please select Express Shipping.

Can I return my Wonderfile?

Due to hygiene reasons, Wonderfile is unable to be returned and refunded for change of mind reasons.

If you have any concerns, please email us at hello@wonderfile.com.au and we will aim to resolve this with you as soon as possible. 

My question isn't here. How can I contact you?

Please reach out!

Shoot us an email at hello@wonderfile.com.au and our friendly team will endeavour to get back to you within 2 business days.